Research Reports

TPI maintains a steady tempo of surveys and research on marketplace and industry topics that help users of sourcing make informed decisions.

Are You Ready For The IT Service Management & Governance Challenges Ahead?
TPI research uncovered a number of interesting revelations about the difficulties of modern SM&G and the evolving role of the IT department as an architect of business change and success. The research reveals that many IT departments have put SM&G at the heart of their operations to enable successful end-to-end management of internally and externally sourced services. Furthermore, they have become far more closely aligned with the business, and the majority enjoy the support of their company’s most senior executives. However, despite a strong start, it is hard to find SM&G structures that operate at best-in-class levels where business processes are defined, successfully implemented, regularly measured and improved over time. After years of denial, SM&G has finally moved up the executive agenda; but there remains lots of room for improvement in SM&G excellence. The next generation of SM&G is looking to thrive instead of merely survive.

HR Transformation: Myth or Reality
Human Resources (HR) transformation is a crucial part of strategy for many leading organisations. However to manage transformation, it is necessary to understand its real impact to date. In an effort to answer this question, TPI, in association with HROA Europe and SharedXpertise Forums, has surveyed over 100 of the world’s largest and most successful companies to gauge the actual achievements of HR transformation.

Knowledge Process Offshoring (KPO): A Balanced View of an Emerging Market
In an effort to understand the growing rate of adoption of KPO and its true potential, TPI executed an extensive research exercise to develop an objective and balanced analysis of the KPO market in India. The report, which focuses on the offshoring of skills-intensive work processes through either outsourcing or captive operations, reveals that the growth rate is likely to yield annual levels of spend of $10 billion - $12 billion in India by 2010. Factors that most significantly influence the rate of growth include availability of trained manpower, complexity of services, intellectual property concerns and security issues. The report also provides a clear definition of the parameters of KPO — addressing the marketplace definitions about what exactly constitutes KPO; critical success factors in offshoring knowledge work; current market dynamics for KPO; KPO service providers; and the key factors affecting the growth of the KPO industry, among other key considerations.

Restructuring Outsourcing Agreements: An Indication of Failure, or a Tool to Increase Value?
TPI surveyed dozens of companies in North America and Europe that revised their outsourcing agreements over the past decade to learn more about the reasons that prompted them to revisit their original contracts. This research report presents a number of revelations about the nature of outsourcing and the reasons why companies often pursue renegotiation or restructuring as little as 18 months after signing their original agreements.

The Talent Acquisition Challenge Report
As the world faces unprecedented demographic, economic and competitive challenges, recruitment and retention remains a top concern. To assist forward thinking employers in how best to overcome these recruiting challenges and capitalize on current opportunities, the Talent Acquisition Challenge Report was developed by three industry thought leaders: Pinstripe; the Human Re-sources Outsourcing Association (HROA); and TPI.

The result is newly released data compiled from multiple sources over a year-long period that captures the pulse of the talent acquisition market in 2008 and identifies trends and opportunities for 2009.

TPI Outlook for the Global Outsourcing Industry for 2009
While the depth and extent of the current global economic crisis is not a topic for which we are equipped to predict the future, TPI believes that certain effects of the financial uncertainty are likely to be felt across the global outsourcing industry.

Entering 2009, we note several macro-economic issues rising in importance among the strategic decision-makers in major corporations:

  • Sales/profits will decrease for many industry sectors
  • Spending in many industries will be down
  • Unemployment will be up globally
  • Resiliency concerns will increase due to terrorism threats
  • Government intervention will increase globally

TPI-Sponsored Aberdeen Group Benchmark Report: Procurement Outsourcing: A Strategic Imperative?
Organizations are constantly searching for ways to bolster bottom-line performance by not only increasing revenue, but also by decreasing the cost of doing business. To facilitate these outcomes, one strategy employed is to leverage Business Process Outsourcing (BPO) services to streamline business processes and improve operational performance. The groundswell of support for procurement outsourcing previously percolating is starting to simmer but how far are enterprises willing to go? The answer lies with Best-in-Class enterprises that are shifting the procurement outsourcing paradigm from one that focuses on tactical, cost-cutting benefits to one driven by the strategic advantages of utilizing a third-party expert.